🛡️ Nexility – Privacy Policy
Last Updated: April 20,2025.
📄 1. Introduction
Welcome to Nexility. This Privacy Policy explains how Nexility LLC (“we,” “us,” or “our”) collects, uses, stores, and protects your information when you visit our website, use our services, or interact with our chatbots.
Nexility is a U.S.-registered business based in Texas, serving clients globally with AI-powered automation and chatbot solutions.
🔍 2. Scope of This Policy
This Privacy Policy applies to:
Visitors of our website: www.nexilityai.com
Clients who use our chatbot and automation services
End users who interact with client-facing bots deployed by Nexility
Users submitting forms via website or embedded bots
It does not apply to third-party websites or services not controlled by Nexility.
🔐 3. Information We Collect
We collect limited data necessary to provide and improve our services.
a) Information You Provide
Name, email, phone number, and company name (via contact forms or onboarding)
Project requirements and content shared during service setup
Chatbot content, FAQs, or business logic (if you request us to create it)
b) Automatically Collected (Website Visitors)
IP address and browser type
Device, OS, and geolocation (approximate)
Page views and session duration (via analytics)
c) Information Through Bots (End-Users)
User input inside bots (e.g., name, email, preferences)
Interaction history (for analytics and improvement)
Only collected if approved/configured by the client
🎯 4. How We Use Your Information
We use the collected information to:
Respond to inquiries and support requests
Set up and deliver your chatbot, integrations, or automation system
Improve system performance and personalize experiences
Send onboarding and service-related communication
Create anonymized usage reports and analytics (never resold or shared)
We do not use your data for unsolicited marketing unless you opt in.
🔗 5. Use of Cookies and Tracking Tools
Our website may use cookies to:
Understand traffic behavior and improve user experience
Remember form inputs for convenience
Measure campaign performance (if advertising is active)
You may disable cookies through your browser settings. Some features may be limited without cookies.
🤝 6. Third-Party Services We Use
To operate efficiently, we may use trusted third-party tools. These include:
| Tool | Purpose |
|---|---|
| OpenAI API | For GPT-powered chatbot logic |
| Google Analytics | Website traffic insights |
| Firebase / Supabase | Hosting or session memory (if applicable) |
| Zapier / Make | Workflow automation (optional) |
| CRM tools (e.g., Zoho, HubSpot) | Only if integrated into your project |
We never give them access to your personal data without necessity or your prior knowledge.
📤 7. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data.
We may share your data only in these cases:
With your consent
With our verified subcontractors/freelancers working under NDA
To comply with legal obligations (e.g., subpoenas or law enforcement)
🗃️ 8. Data Storage and Retention
We retain your project and contact data as long as you remain our client or until deletion is requested.
Backup and logs may remain securely stored for up to 12 months.
Data from chatbot interactions is retained only as needed for analytics or support and is deleted periodically.
🌍 9. International Visitors (GDPR Compliance)
If you are located in the European Economic Area (EEA), you have the right to:
Access your data
Request correction or deletion
Object to processing
Request data portability
To exercise these rights, email us at contact@nexilityai.com.
👶 10. Children’s Privacy
Nexility does not knowingly collect data from individuals under the age of 13. If we become aware of such data, we will delete it immediately.
❌ 11. Your Choices
You may:
Request to update or delete your data
Opt out of receiving marketing communications
Limit tracking via your browser settings
Request deletion of chatbot logs tied to your business
Send requests to contact@nexilityai.com
📣 12. Changes to This Policy
We may update this Privacy Policy as needed. Any changes will be posted on this page with a new “Last Updated” date. Significant changes will be emailed to active clients.
📞 13. Contact Us
For questions, requests, or concerns, please contact:
📧 contact@nexilityai.com
🌐 www.nexilityai.com
🏢 Nexility LLC, Texas, United States
By using Nexility’s website or services, you acknowledge that you have read and agree to this Privacy Policy.