Onboarding, Maintenance & Support
Partner with Nexility for seamless handovers, continuous updates, and round-the-clock support—so you can focus on growth.
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Smooth Handover
Complete documentation and training for effortless transition.
Continuous Updates
Monthly content tweaks and performance optimizations.
24/7 Monitoring
Emergency alerts and SLA-driven response for peace of mind.
Performance Reviews
Regular analytics check-ins to ensure your AI stays effective.
Core Services Included
Kickoff Workshop
Deep dive into your goals and configure your solution.
Handover Docs
Comprehensive guides and best practices for your team.
Ongoing Maintenance
Updates, bug fixes, and flow enhancements every month.
Dedicated Support
Priority helpdesk access and emergency response.
Our Process
Plan
Define SLAs, schedules, and content update cycles.
Onboard
Run workshops, deliver docs, and train your team.
Maintain
Monthly reviews, content tweaks, and performance tweaks.
Support
24/7 monitoring, incident handling, and response.
What Our Clients Say
“Nexility’s ongoing support means our bot never skips a beat—truly invaluable.”
“Their proactive maintenance has kept our automation flawless for over a year.”
Frequently Asked Questions
What’s included in onboarding?
A kickoff workshop, requirements gathering, custom configuration, and training for your team.
How does maintenance work?
We provide monthly content updates, performance reviews, and minor flow tweaks as part of your plan.
What does 24/7 support cover?
Emergency monitoring, SLA-based response times, and troubleshooting to keep your AI running smoothly.
Trusted & Secure
Ready for Hassle-Free AI Support?
Ensure your chatbot stays optimized and live—partner with Nexility today.
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